bukti4Terms of Use

When you join bukti4, you agree to our terms of use. We've written them plainly—not in legal jargon that hides what we actually do. This page covers account eligibility, how deposits and withdrawals work, what happens if you dispute a game outcome, and how we handle your data. We stand behind every rule listed here.

Our terms apply to all bukti4 services: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Whether you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, these terms are binding once you create an account.

We encourage you to read this page carefully. If anything is unclear, our support team (available 24/7 in Indonesian and English) can walk you through specific sections. We update these terms as our business evolves; we'll notify you of material changes before they take effect.

Account Eligibility and Registration

When you create a bukti4 account, you confirm that you are of legal age in your jurisdiction and that your use of our platform complies with your local law. Our services are available only where local law permits. You are responsible for verifying that access and use of bukti4 comply with your jurisdiction's law. We reserve the right to suspend or close accounts that violate local regulations or our terms.

During registration, you provide your name, email, phone number, and identification details. We verify this information against public records and payment provider databases to prevent fraud. If verification fails, we may request additional documents—a copy of your ID, a utility bill, or a selfie with your ID. We process these requests during business hours and treat your documents securely under our privacy policy.

You agree not to create multiple accounts. One account per person. If we detect duplicate accounts, we close all of them and forfeit any balances. You also agree not to share your account, lend your login credentials to others, or allow minors to access bukti4. You are entirely responsible for activity on your account.

Deposits, Withdrawals, and Account Balance

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle within seconds. Bank transfers may take up to one standard verification window during peak periods. Your balance updates in real time; you can see your available funds anytime in your account dashboard.

Withdrawals return to the payment method you used for your original deposit. This rule prevents fraud—if you deposited via mobile banking, your withdrawal goes back to local payment. We process withdrawal requests during business hours. Smaller amounts typically clear within one verification window. Larger withdrawals trigger a compliance review before processing; this review may take additional time depending on transaction patterns and KYC verification status.

We reserve the right to delay or refuse withdrawal requests if we suspect fraud, money laundering, or violation of our terms. If we refuse a withdrawal, we'll notify you of the reason and provide an escalation contact. We do not charge withdrawal fees, but your bank or e-wallet provider may apply their own fees—check with them directly.

Bonus Terms and Promotional Offers

bukti4 may offer promotional bonuses to new or existing account holders. Any bonus offer comes with specific terms: minimum stake requirements, eligible games, validity period, and maximum withdrawal limits. We disclose all bonus terms before you accept any offer. If you accept a bonus, you agree to its terms unconditionally.

Bonus funds are separate from your cash balance. You must use bonus funds on specified games (often slots or live-dealer tables) and meet playthrough requirements before converting bonus winnings to cash. Once you meet playthrough requirements, remaining bonus balance converts to cash and becomes withdrawable.

We reserve the right to cancel any bonus if we detect abuse (e.g., placing bets on unrelated games to bypass playthrough requirements). We'll notify you before cancellation. Cancellation does not affect your cash balance—only bonus funds are reversed.

Game Rules, Fairness, and Dispute Resolution

Every game on bukti4 has published rules. Blackjack follows standard rules (aim for 21, dealer plays to fixed strategy). Roulette uses a certified random wheel. Slots use certified random number generators. Sportsbook odds reflect market consensus. We log every hand, spin, and match—full game records are available upon request for dispute resolution.

If you believe a game outcome is incorrect (e.g., you believe your blackjack hand was miscalculated, or a roulette spin landed incorrectly), you have the right to dispute it. Contact our support team within 7 days of the event. We'll retrieve the full game record, review it with our technical team, and provide a detailed explanation. If an error occurred, we correct it immediately and apologize for the inconvenience. If no error is found, we explain why the result stands.

1. Report a dispute to bukti4 support

   Contact us via live chat or email within 7 days of the event.

2. We retrieve your game record

   Our team pulls the full log including cards dealt, symbols, dealer actions, and settlement.

3. Technical review and explanation

   We analyse the record and provide a detailed response explaining the outcome.

4. Resolution or correction

   If an error is found, we correct it immediately. If no error, we explain why the result stands.

Account Suspension and Termination

We may suspend or terminate your bukti4 account if you violate our terms, breach local law, engage in fraud, use multiple accounts, share your login, allow minors to access the platform, or engage in any activity we reasonably believe is harmful to our operations. Suspension freezes your account immediately; termination closes it permanently.

If we suspend your account, we'll notify you of the reason and provide a window to respond. If termination is warranted, we'll process any cash balance owed to you (minus any disputed amounts under investigation) via your original payment method within standard business hours. You will not have access to your account history after termination, but you may request a copy of your transaction record for your own records.

Data Privacy and Security

bukti4 treats your personal data with care. We encrypt all transactions, use secure servers, and never share your data with third parties without your consent (except where required by law). Your KYC documents (ID photo, proof of address) are stored securely and accessed only by our compliance team. We delete documents once verification is complete, unless legal holds require us to retain them.

We log your account activity for compliance and dispute resolution. This includes deposits, withdrawals, games played, and timestamps. You have the right to request your full transaction history anytime. Contact our support team and we'll provide a report covering your entire bukti4 history.

We do not sell your data or use it for marketing without your consent. If you opt out of promotional emails, we respect that choice. Our full privacy policy covers data retention, third-party processors, and your legal rights. Review our privacy policy page for detailed information.

Limitation of Liability

bukti4 provides our platform "as is." We make no warranty that the platform is error-free or uninterrupted. We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, lost data) arising from your use of bukti4. Our total liability to you, in any circumstance, is limited to your account balance at the time of the claim.

We are also not liable for third-party services (your bank, e-wallet provider, internet service provider) or for events beyond our control (natural disasters, pandemics, infrastructure failures). If your connection drops during a game, we preserve your balance and game state; however, we are not liable for any losses you incur due to connection issues on your end.

Jurisdiction and Governing Law

bukti4 operates in jurisdictions where our services are legally permitted. Your use of our platform constitutes acceptance of these terms. These terms are governed by the law of the jurisdiction in which bukti4 operates. Any disputes arising from your use of bukti4 shall be resolved through our internal dispute resolution process first. If a dispute cannot be resolved internally, either party may pursue further remedies in accordance with applicable law.

By accepting these terms, you waive the right to join any class-action lawsuit or arbitration against bukti4. Disputes must be pursued on an individual basis. We encourage you to resolve any concerns with our support team before escalating further.

These terms are effective immediately upon your account creation and remain in effect as long as your account is active. We may update these terms at any time. Material changes will be communicated to you before taking effect. Your continued use of bukti4 after an update constitutes acceptance of the new terms. If you disagree with any change, you may close your account and withdraw your balance.